This privacy statement describes how Verilogue collects and uses the personal information and protected healthcare information you provide on our Web site: www.carecoach.com. It also describes the choices available to you regarding our use of your personal information and protected health information and how you can access and update this information. We collect and use both Personal Information and Protected Health Information as described below. Please note that some categories of information may be both Personal Information and Protected Health Information and subject to both policies.
Protected Health Information (PHI) is any information, whether oral or recorded in any form or medium: (i) that relates to the past, present or future physical or mental health or condition of an individual; the provision of health care to an individual; or the past, present or future payment for the provision of health care to an individual, and (ii) that identifies the individual or with respect to which there is a reasonable basis to believe the information can be used to identify the individual. PHI is protected under the Healthcare Portability and Accountability Act of 1996 ("HIPAA").
We collect the following personal information from you
Contact Information such as name, email address, mailing address, phone number
Unique Identifiers such as user name, account number, password
Audio recordings of appointments you have with your physicians and/or other health care providers
Preferences Information such as product wish lists, order history, marketing preferences
Health or Medical Information such as prescription information
We also collect the following information from you: Demographic information such as age, education, gender, interests and zip code
As is true of most Web sites, we automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system. We use this information to
Improve our Web site and marketing efforts
Conduct research and analysis
We enable you to create a profile, and share information such as messages, photos, audio recordings and videos with others. Please note that we cannot control the actions of others with whom you may choose to share your pages and information.
We will share your Personal Information with third parties only in the ways that are described in this privacy statement. We do not sell your Personal Information to third parties. We may also disclose your Personal Information
as required by law such as to comply with a subpoena, or similar legal process
when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
if Verilogue is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information,
to any other third party with your prior consent to do so,
for use with Cookies and Other Tracking Technologies
We may also request permission to use and share de-identified audio recordings and/or transcripts that you have submitted or will submit in the future. Upon your permission to do so, de-identified audio recordings and transcripts may be made available for use by pharmaceutical and medical device makers and other companies to conduct market research projects and/or for other uses aimed at marketing and improving healthcare.. De-identification will include the removal of your name, location, and all other demographic information that identifies you or your healthcare providers from the audio recording and corresponding transcription. Verilogue will not share audio recordings or transcripts with any third parties without your explicit permission to do so.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
Links to Other Web Sites
Our Site includes links to other Web sites whose privacy practices may differ from those of Verilogue. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit.
Additional Policy Information
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them.
Correcting and Updating Your Personal Information
To review and update your personal information to ensure it is accurate, contact us at firstname.lastname@example.org
Notification of Privacy Statement Changes
We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
You can contact us about this privacy statement by writing or email us at the address below:
200 Gibraltar Road, Suite 300
Horsham, PA, United States 19044
HIPAA NOTICE OF PRIVACY PRACTICES: Protected Health Information
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review this notice carefully.
This Notice is provided to you pursuant to the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA") as amended. It is designed to tell you how we may, under federal law, use or disclose your Protected Health Information.
HIPAA Covered Entities May Use or Disclose Your Health Information for Purposes of Treatment, Payment or Healthcare Operations without Obtaining Your Prior Authorization:
Although we do not provide treatment, we may disclose your Health Information to health care professionals - including doctors, nurses and technicians - for purposes of assisting them with obtaining payment for health care that they have provided to you. However, we will only make such disclosures with your consent.
Although we do not make or process claims for payment, HIPAA Covered Entities are permitted to disclose information for purposes of verifying treatment for payment of health insurance claims.
We may access or send your information to our attorneys or accountants in the event we need the information in order to address one of our own business functions.
We May Also Use or Disclose Your Health Information Under the Following Circumstances without Obtaining Your Prior Authorization:
As Required by Law.
For Marketing of Our Services. We may contact you as part of a marketing effort for Verilogue. As part of our marketing, we may tell you about Verilogue's health-related products and services that may be of interest to you. If you receive a communication from us for either marketing or fundraising purposes, you will be told how you can choose not to receive any further marketing or fundraising communications.
For Public Health Purposes. We may use or disclose your Health Information to provide information to state or federal public health authorities, as required by law to prevent or control disease, injury or disability; to report child abuse or neglect; report domestic violence; report to the Food and Drug Administration problems with products and reactions to medications; and report disease or infection exposure.
The following uses will only occur as required by law. Verilogue will not voluntarily use your Health Information for any of the following uses:
For Health Oversight Activities. We may use or disclose your Health Information to health oversight agencies during the course of audits, investigations, certification and other proceedings as required by applicable law. We do not anticipate this situation will arise given the scope of our activities.
In Response to Civil Subpoenas or for Judicial and Administrative Proceedings. We may use or disclose your Health Information, as directed, in the course of any civil administrative or judicial proceeding. However, in general, we will attempt to ensure that you have been made aware of the use or disclosure of your Health Information prior to providing it to another person.
To Law Enforcement Personnel. We may use or disclose your Health Information to a law enforcement official to identify or locate a suspect, fugitive, material witness or missing person, comply with a court order or grand jury subpoena and other law enforcement purposes. We do not anticipate this situation will arise given the scope of our activities.
To Coroners or Funeral Directors. Under HIPAA, a Covered Entity may use or disclose your Health Information for purposes of communicating with coroners, medical examiners and funeral directors. We do not anticipate this situation will arise given the scope of our activities.
For Purposes of Organ Donation. Under HIPAA, a Covered Entity may use or disclose your Health Information for purposes of communicating to organizations involved in procuring, banking or transplanting organs and tissues. We do not anticipate this situation will arise given the scope of our activities.
For Public Safety. Under HIPAA, a Covered Entity may use or disclose your Health Information in order to prevent or lessen a serious and imminent threat to the health or safety of a particular person or the general public. We do not anticipate this situation will arise given the scope of our activities.
To Aid Specialized Government Functions. If necessary, we may use or disclose your Health Information for military or national security purposes. We do not anticipate this situation will arise given the scope of our activities.
For Worker's Compensation. Under HIPAA, a Covered Entity may use or disclose your Health Information as necessary to comply with worker's compensation laws. We do not anticipate this situation will arise given the scope of our activities.
To Correctional Institutions or Law Enforcement Officials, if You are an Inmate. We do not anticipate this situation will arise given the scope of our activities.
For All Other Circumstances, We May Only Use or Disclose Your Health Information After You Have Signed an Authorization. If you authorize us to use or disclose your Health Information for another purpose, you may revoke your authorization in writing at any time.
You Should Be Advised that We May Also Use or Disclose Your Health Information for the Following Purposes:
Change of Ownership. In the event that our company is sold or merged with another organization, your Health Information/record will become the property of the new owner.
You have the right to request restrictions on the uses and disclosures of your Health Information.
You have the right to receive your Health Information through confidential means through a reasonable alternative means or at an alternative location.
You have the right to inspect and copy your Health Information and you also have the right to a copy of your Health Information in an electronic format, but only if it is contained in an Electronic Health Record ("EHR"). We may charge you a reasonable cost-based fee to cover copying, postage and/or preparation of a summary, and in the case of a request for a copy of your Health Information maintained in an EHR (or a summary or explanation of such information) in an electronic format, we may charge you the amount of our labor costs in responding to your request.
You have a right to request that we amend your Health Information that is incorrect or incomplete. We are not required to change your Health Information and will provide you with information about our denial and how you can disagree with the denial.
You have a right to receive an accounting of disclosures of your Health Information made by us, except that we do not have to account for disclosures: authorized by you; provided to you; provided in response to an Authorization; made in order to notify and communicate with family; and/or for certain government functions, to name a few. We also generally do not have to account for disclosures made for treatment, payment and health care operations, except when such disclosures of your Health Information are made through an EHR.
You have a right to a paper copy of this Notice of Privacy Practices. If you would like to have a more detailed explanation of these rights or if you would like to exercise one or more of these rights, contact us using the information provided below.
We are required by law to maintain the privacy of your Health Information and to provide you with a copy of this Notice.
We are also required to abide by the terms of this Notice.
We reserve the right to amend this Notice at any time in the future and to make the new Notice provisions applicable to all your Health Information - even if it was created prior to the change in the Notice. We will provide you with another copy of this Notice at any time, upon request.
Complaints to the Government.
You may make complaints to the Secretary of the Department of Health and Human Services ("DHHS") if you believe your rights have been violated.
We promise not to retaliate against you for any complaint you make to the government about our privacy practices.
You may contact us about our privacy practices by writing or calling the Privacy Officer at:
200 Gibraltar Road, Suite 300
Horsham, PA, United States 19044
You may contact the DHHS at:
Office for Civil Rights
Department of HHS
Jacob Javits Federal Building
26 Federal Plaza - Suite 3312
New York, NY 10278
Voice Phone: (212) 264-3313
Fax: (212) 264-3039
TDD: (212) 264-2355
This Notice of Privacy Practices is also available on our web page at carecoach.com/privacyPolicy.